Disaster Recovery Planning

All of our solutions are deployed on high availability platforms connected directly to central points of presence within the UK telecom network.

How does it work?

Every disaster recovery plan is design specifically for your business and will mirror your current everyday PBX set-up as near as possible.

The telecom business continuity service from Call Portal Ltd is simple, there are 3 easy steps to set-up and usage:

Step 1 - Design

The 1st step is to "map" out who does what within your business - For example Jeff and Paul both work in sales, Hannah, Ed and James all work in technical support, Richard works in accounts and Donna handles all general calls on reception.

Step 2 - Deployment

Once we have the above information we build a service within our network that matches your current working.

In relation to above the service would perform the following - Welcome to abc Ltd, you now have 4 choices, if your call is sales related please press 1, if your call is support related please press 2, if your call is accounts related press 3 and for all general calls please press 4.

Once the caller has made their selection we would then route the call to the mobile number of the appropriate person, they would answer the call normally but have the option to transfer the call to others within the organisation.

Features available while in DR mode are as follows:

1. Audio announcement (Welcome to abc Ltd)

2. Auto Attendant (Please press 1 for sales, 2 for accounts etc...)

3. Call queuing (We will now route your call, we then play music/ provide announcements of your choice)

4. Route call based on skill level (If a selection of sales has been made by the caller then we will try staff within the sales department 1st)

5. Call transfer facility (We give you the ability to transfer calls between other users, even if calls have come through to the staff member via their mobile)

6. Voicemail (We provide voicemail if calls can't get answered or if the wait time is to long, voicemail is then retrieved by either dialing into the service, or we can despatch voicemail's as attachments within an email)

7. Call recording (We can record all calls so that you have a record of the conversation, depending in which version you purchase)

8. Live call statistics (We provide live statistics via the web, depending on which version you purchase)

Step 3 - Calling us into action

In the event of your telephone system or lines going wrong we aim to have you in "business continuity mode" within around 5 minutes. You can activate the service via the phone, web, email, text or fax. Once your instruction is received we will activate the service immediately so that your customers do not have any disruption.

How do I sign up or get an immediate online demo?

Signing up is easy, call FREEPHONE 08000 776907 or use our contact form, we can also offer a full online demo to talk you through the complete disaster recovery solution.

Disaster Recovery : Pricing

Please find below a guide to the costs involved in setting up a complete Disaster Recovery platform.

Basic set up:

Divert all calls on failure to upto 10 locations, including landline, mobiles and even home based locations.

Set up: Free